Supporting ACWUA’s Utilities Management and Utilities Reform Technical Working Groups

Date: December 2010 – March 2015

Overview:

The overall aim of the project is the activation and successful operation of the UM and UR TWGs according to ACWUA’s mandate and objectives which is to improve the performance and service provision by water and sanitation utilities to end users in the Arab region. In specific, the project should fulfil the objectives of ACWUA TWGs. The initial mandate and objectives of the TWGs were developed to include the following:

  1. Knowledge Centre –Each TWG will serve as a knowledge center within ACWUA to share information on specific utilities Operation and Maintenance (O&M) topics, technology development, new approaches for management of utilities, utility reform approaches, regional and international best practices and experiences, develop and adapt guidelines and standards etc.
  2. Advisory Capacity – The TWG will work with the member countries in a collective manner. However, it will be able to provide advice and best practices on a wide range of utilities management and utilities reform topics including but not limited to cost recovery, NRW, water for the poor, tariff structures, decentralization, private sector participation and public private partnerships, commercialization, affordable technologies, energy efficiency, asset management and building the capacity of the regional utilities.
  3. Forum for Agreement on Frameworks and Guiding Principles – The TWG has a regional focus, and at the core of this represents a forum for developing regional frameworks and guiding principles that will be further incorporated into national policies and programs and adopted at utility level.
  4. Opportunities for Twinning and Water Operators Partnerships (WOPs) in the Region – The TWG will explore the opportunities of exchanging regional experience in utilities management and utilities reform and organizing twinning opportunities between water utilities in the region.

Objectives and results of the action:

The approach that will be implemented to pave the way for sustainable implementation of the TWG activities includes the following:

  1. Developing training modules and capacity building programs to serve as the next stage of utilizing the outcomes and recommendations of the TWGs.
  2. Designing pilot projects based on best practices developed by the TWG in the water utilities whereby recommendations are implemented and tracked to establish impact.
  3. Twinning program for utilities that will enable the exchange of knowledge and experience and best practices.
  4. In order to monitor and evaluate the performance of the TWGs, a monitoring and evaluation plan will be designed that will track the performance of the TWG, and study the outcomes of the program and its resulting impact, paving the way for any possible modifications that are considered necessary to further improve the performance and effectiveness of the TWGs.

Output:

  • 2 active members from NLWE contributed to the 2 TWG: UM, UR and participated in the meeting during the 2-years period of the project and contributed to the reports published.
  • Reports produced from these TWG are:

– WATER UTILITIES REFORM IN THE ARAB REGION (LESSONS LEARNED AND GUIDING PRINCIPLES) English & Arabic

– WATER UTILITIES MANAGEMENT IN THE ARAB REGION (LESSONS LEARNED AND GUIDING PRINCIPLES) English & Arabic

– WATER UTILITIES REFORM IN THE ARAB REGION (Case Studies from the Arab Region)

– WATER UTILITIES MANAGEMENT IN THE ARAB REGION ( Case Studies from the Arab Region)

Location:

MENA Region (including Lebanon)

 

This Project Funded by