Developing and Expanding Certification to cover Business Management, and Operational Excellence (DECOE)

Date: February 2016 To February 2018


This program falls under the Middle East Regional (MER) Middle East Water Security Initiative (MWSI).
A fixed amount award to the Arab Countries Water Utilities Association (ACWUA); the first Direct Grant for ACWUA from
USAID. The purpose of this project is to help ACWUA meet the objectives of its Business Plan (2015-2019) in three of its four
strategic areas.

The development of the Business Plan was supported by the two-year USAID-funded activity “Improving Water and Sanitation
Services in the Middle East Region” (IWSMR) that ended on September 29, 2015.
The three strategic areas that ACWUA will focus on under this program include the following:

  • Strategic Objective 2 (SO2): Expand ACWUA’s reach regionally and internationally
  • Strategic Objective 3 (SO3): Support the Arab utilities in providing their customers with the best services possible
  • Strategic Objective 4 (SO4): Attain financial sustainability

Objectives and results of the action:

ACWUA will provide current and state-of-the-art training for its member water and wastewater utilities across the Middle East
and North Africa (MENA) region, thereby increasing efficiency in operations, and improving service quality in water supply and
sanitation for communities and citizens.

This program falls under the Middle East Regional (MER) Middle East Water Security Initiative (MWSI). MWSI seeks to
increase the supply of water, while decreasing demand, by engaging both international and local actors from among private sector, civil society, public sector, and other organizations to support dynamic entrepreneurs, researchers, and consumers with opportunities to develop, test, scale-up, market and utilize “water-smart” technologies.

  • ACWUA has developed marketing and communication plans and implemented for all ACWUA activities and membership.
  • Copy of completed IPR applications: ACWUA Trademarks: ACWUA has registered six logos as property trademarks according to IPR Laws in Jordan at the Ministry of Industry, Trade & Supply. ACWUA Publications: A total of 15 ACWUA publications were registered and deposited in the National Library/Ministry of Culture following IPR laws in Jordan.
  • ACWUA has completed requirements of: ISO 9001:2015: requirements of quality management systems, ISO 14001:2015: Requirements of Environmental management systems and OHSAS 18001:2007: Requirements for health and safety management systems.
  • ACWUA has updated and developed the 35 certification programs, which were technically reviewed and accredited by (Central of Accreditation and Quality Assurance (CAQA), Association of Boards of Certification (ABC), Umwelt bundesamt (UBA) and International expert (IWA and World Bank)).
  • ACWUA implemented the energy audit for 2 utilities in Jordan and Lebanon


Jordan and Egypt


This Project Funded by